Man and Van Manor House Removal Service Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Manor House provides man and van, removals, and related transport services. By making a booking, using our website, or otherwise engaging our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Man and Van Manor House, the provider of the removal and transport services.

1.2 "Customer" means the person, firm, or organisation requesting and paying for the services.

1.3 "Services" means any man and van, removal, transport, loading, unloading, packing, or related services provided by the Company.

1.4 "Goods" means the items, belongings, furniture, boxes, and any other property which the Company is requested to move, transport, handle, or store.

1.5 "Booking" means a confirmed request for services accepted by the Company, whether made online, in writing, or verbally.

1.6 "Service Area" refers broadly to the areas in which the Company offers removal and man and van services within the United Kingdom, including local and longer-distance moves.

2. Scope of Services

2.1 The Company provides man and van and removal services for residential and commercial customers, including local moves, longer-distance transport within the UK, and related loading, unloading, and basic handling of goods.

2.2 The exact nature and extent of the services provided will be set out in the booking confirmation or agreed quotation, including vehicle size, number of staff, date, time, and locations.

2.3 The Company does not provide professional disconnection or reconnection of appliances, gas, electrical or plumbing work, or structural dismantling unless expressly agreed in writing in advance and carried out by qualified personnel.

2.4 The Company reserves the right to refuse to transport any goods which, in its reasonable opinion, are unsafe, illegal, excessively heavy, inadequately packed, or otherwise unsuitable for transport.

3. Booking Process

3.1 Customers may request a quote and make a booking via the Company’s accepted communication channels, which may include online forms or written or verbal requests.

3.2 To provide an accurate quote, the Customer must supply clear and complete information, including:

(a) Collection and delivery addresses;
(b) Type and approximate quantity of goods;
(c) Floor levels, lift access, and any access restrictions;
(d) Parking availability and restrictions;
(e) Any special handling requirements or fragile items.

3.3 A booking is only confirmed when the Company has:

(a) Provided a quotation or price structure; and
(b) Received the Customer’s acceptance of the quotation; and
(c) Confirmed the booking details and, where required, received any deposit or advance payment.

3.4 The Customer is responsible for checking that all details in the booking confirmation are correct. Any discrepancies must be notified to the Company as soon as possible and in any event before the service start time.

3.5 Changes to booking details, including date, time, addresses, volume of goods, or required manpower may affect the price and service availability. The Company will endeavour to accommodate changes but cannot guarantee that requested amendments can be accepted.

4. Quotations and Pricing

4.1 Quotations are based on the information supplied by the Customer and are typically calculated according to factors such as estimated time, distance, volume or weight of goods, labour required, and access conditions.

4.2 Unless otherwise stated in writing, quotations are exclusive of tolls, congestion charges, parking charges, storage fees, packing materials, or additional labour beyond that initially agreed.

4.3 If, on the day of the service, the work takes longer than originally estimated due to inaccurate or incomplete information provided by the Customer, or due to unforeseen access issues outside the Company’s control, additional charges may be applied on an hourly or fixed-fee basis.

4.4 The Company reserves the right to revise any quotation where:

(a) The Customer’s requirements have changed; or
(b) New information comes to light regarding access, distance, or volume; or
(c) There is a significant change in fuel, labour, or other operating costs prior to the date of the service.

5. Payments

5.1 The Company accepts payment via methods specified in the booking confirmation or invoice. The Customer is responsible for ensuring that payment can be made using the chosen method.

5.2 Unless otherwise agreed in writing, payment terms are as follows:

(a) A deposit may be required to secure a booking, payable at the time of confirmation; and
(b) The remaining balance is payable on or before completion of the service, or in accordance with any invoicing terms agreed in advance for business customers.

5.3 If the Customer fails to make payment when due, the Company may:

(a) Withhold or suspend performance of the services; and/or
(b) Charge interest on overdue amounts at a reasonable rate from the due date until payment is received in full; and/or
(c) Retain possession of the Customer’s goods as security for payment, subject to applicable law.

5.4 All prices quoted are inclusive or exclusive of VAT as stated in the quotation or invoice. Where applicable, VAT will be charged at the prevailing rate.

6. Cancellations and Amendments

6.1 The Customer may cancel a booking by giving the Company written or verbal notice, subject to the following cancellation charges unless otherwise stated in the booking confirmation:

(a) More than 7 days before the booked date: no cancellation fee, and any deposit may be refunded or credited at the Company’s discretion;
(b) Between 7 days and 48 hours before the booked date: up to 50 percent of the quoted price may be charged;
(c) Less than 48 hours before the booked date or on the day of service: up to 100 percent of the quoted price may be charged.

6.2 If the Customer seeks to change the date, time, or scope of the service, this will be treated as a cancellation and rebooking unless the Company agrees otherwise. The Company will use reasonable efforts to accommodate changes but cannot guarantee availability.

6.3 The Company may cancel or reschedule the service where:

(a) The Customer has failed to make required payments or deposits; or
(b) Conditions at the collection or delivery address are unsafe or unlawful; or
(c) Severe weather, vehicle breakdown, accidents, or other events beyond the Company’s reasonable control prevent safe performance of the service.

6.4 In the event the Company cancels the service for reasons within its control, any prepaid amounts will be refunded, or the service will be rescheduled by mutual agreement. This will be the Customer’s sole remedy, subject to applicable law.

7. Customer Responsibilities

7.1 The Customer is responsible for:

(a) Ensuring that all goods are properly packed and ready for transport, unless packing services have been agreed;
(b) Properly labelling fragile or high-value items and notifying the Company of any special handling requirements;
(c) Arranging suitable parking for the Company’s vehicle at both collection and delivery addresses, including obtaining any necessary permits;

(d) Ensuring safe and reasonable access to the premises, including disclosure of any narrow entrances, staircases, lifts, low ceilings, or other access restrictions;

(e) Being present or appointing a representative at the collection and delivery addresses to oversee the work and check that all goods are collected and delivered as required.

7.2 The Customer must not ask the Company’s staff to perform any act that is unsafe, unlawful, or outside the scope of the agreed services.

7.3 The Company is not responsible for dismantling or assembling furniture, disconnecting or reconnecting appliances, or removing fixtures unless explicitly agreed prior to the service.

8. Excluded and Dangerous Goods

8.1 The Company will not accept or transport:

(a) Illegal goods, stolen property, or items obtained unlawfully;
(b) Explosives, firearms, weapons, ammunition, or hazardous substances;
(c) Flammable or corrosive liquids, gas cylinders, or chemicals, unless specifically agreed and subject to appropriate safety measures;
(d) Live animals, plants requiring specialist care, or perishable food items where they may deteriorate during transit;

(e) Cash, jewellery, precious stones, important documents, or other highly valuable items unless the Company has expressly agreed in writing and suitable protective measures and liability terms are in place.

8.2 If excluded or dangerous goods are transported without the Company’s knowledge, the Company will have no liability for any loss, damage, or consequence arising and may remove or dispose of such items in accordance with applicable law.

9. Waste, Disposal and Environmental Regulations

9.1 The Company operates in accordance with relevant UK waste and environmental regulations. The Company is not a general waste disposal contractor unless this service has been expressly agreed.

9.2 The Customer must not present household or commercial waste for collection and transport as if it were normal removals goods. Where the Customer requires disposal of unwanted items, this must be agreed in advance, and additional charges may apply.

9.3 The Company will only dispose of items at authorised facilities and in compliance with relevant legislation. The Customer is responsible for any costs, fines, or liabilities arising from inaccurate descriptions of items for disposal or from presenting unlawful or inappropriate waste.

9.4 The Customer agrees not to request or require any action that would cause the Company to breach environmental, waste transport, or fly-tipping regulations, including illegal dumping of items.

10. Liability and Limitations

10.1 The Company will take reasonable care of the Customer’s goods while they are in its custody and control. However, the Company’s liability is subject to the limitations set out in this clause.

10.2 The Company will not be liable for:

(a) Normal wear and tear, minor scratches, or superficial marks occurring in the ordinary course of handling and transport;
(b) Damage to goods that are fragile, poorly packed, or not adequately protected by the Customer;
(c) Loss or damage arising from inherent defects, pre-existing damage, or the nature of the goods;

(d) Any loss or damage where the Customer or a third party has participated in loading or unloading against the Company’s advice;

(e) Loss of profits, loss of business, loss of data, loss of opportunity, or any indirect or consequential loss, whether arising in contract, tort, or otherwise.

10.3 In the event that the Company is found liable for loss of or damage to goods, such liability will, to the fullest extent permitted by law, be limited to the lower of:

(a) The repair cost of the damaged item; or
(b) The replacement value of the item on a like-for-like basis; and
(c) An overall cap per job as specified in the Company’s then-current liability policy or otherwise notified to the Customer.

10.4 The Customer must notify the Company in writing of any loss or damage as soon as reasonably possible and, in any event, within seven days of completion of the service, providing reasonable evidence such as photographs and a description of the issue.

10.5 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter which cannot be excluded or limited by law.

11. Delays and Force Majeure

11.1 The Company will use reasonable endeavours to adhere to estimated arrival and completion times but does not guarantee that any time or date is fixed or guaranteed, unless expressly stated in writing.

11.2 The Company is not liable for delays or failure to perform its obligations where such delay or failure is caused by events beyond its reasonable control, including but not limited to severe weather, traffic congestion, accidents, road closures, public transport disruption, breakdowns, acts of God, strikes, or acts of government.

12. Complaints

12.1 If the Customer is dissatisfied with any aspect of the services, the Customer should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, remedied.

12.2 The Company aims to respond to complaints promptly and to seek a fair and reasonable resolution in accordance with these Terms and applicable law.

13. Data Protection and Privacy

13.1 The Company will collect and process personal information about Customers in order to provide quotations, manage bookings, and deliver services.

13.2 The Company will handle personal data in accordance with applicable UK data protection laws and will take reasonable steps to keep such data secure.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with any services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, save that the Company may bring proceedings in any other court of competent jurisdiction if necessary to protect its rights or recover sums due.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable.

15.2 The failure or delay by the Company to exercise any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.

15.3 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the services and supersede any previous understandings, representations, or agreements, whether oral or written.

15.4 The Customer may not assign, transfer, or subcontract any of its rights or obligations under these Terms and Conditions without the prior written consent of the Company.

15.5 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that booking.



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Our man and van Manor House will move you like no-one else can

For belongings moved between your old place and a new home in N4 – we help with a man and van and every related facility to make the move sweet. With guarantees, we promise and deliver the best value available to make any relocation free of stress. Our accomplished service team note requirements and use long experience to service your move with efficiency and economy. You’ve read what we can do – so if you’re having to change your Manor – choose our man and van Manor House.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Manor House Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 76 Wilberforce Rd
Postal code: N4 2SR
City: London
Country: United Kingdom

Latitude: 51.5627890 Longitude: -0.0991010
E-mail:
[email protected]

Web:
Description: Our company can offer you a fast acting man and van service that will make your move in Manor House, N4 fly by! You can easily reach us by phone!
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