Man and Van Manor House Privacy Policy

This Privacy Policy explains how Man and Van Manor House collects, uses, stores, and protects personal data relating to our customers and prospective customers. It applies to all Man and Van Manor House customers and service users in the Manor House area, including individuals, households, landlords, and businesses who contact us, request a quote, or use our services.

1. Who we are and scope of this policy

Man and Van Manor House is a removals and transportation service operating in the Manor House area. In relation to the personal data we process, we act as a data controller. This means we decide how and why your personal data is used when you engage with our services.

This policy covers personal data collected offline and online, including when you contact us by phone, online form, or other communication channels, when you make a booking, and when we provide our man and van services at your property or business premises.

2. Types of personal data we collect

The personal data we collect will depend on how you interact with us and which services you request, but typically includes the following categories:

Identity and contact details: name, title, contact address, service address, email address, and contact details of relevant third parties where necessary for the service, such as building managers or reception staff.

Booking and service information: details about the move or transport job, including collection and delivery addresses, property access information, parking information, dates and times of service, and any specific instructions or notes you provide.

Communication records: records of communications with you, including details you provide by phone, text-based messages, or web forms, as well as notes relating to your bookings, enquiries, or complaints.

Payment and transaction details: details of services purchased, amounts paid, payment status, and related transaction information. We do not store full payment card details; where card payments are processed, these are handled securely by our payment processing providers.

Technical and usage data: when you visit our online pages, we may collect limited technical information such as browser type, device type, and general usage data. This is used to help maintain and improve our services and is not used to identify you directly without your consent.

3. How we collect your personal data

We collect personal data in a number of ways, including:

Direct interactions: when you contact us to request information, obtain a quote, make a booking, or provide feedback, we collect the information you choose to give us so we can respond and deliver our services.

Service delivery: during the provision of our man and van services, we may receive additional information about your property, access arrangements, or contact persons necessary to complete the job safely and efficiently.

Third parties: in some cases, we may receive limited personal data from third parties, such as letting agents, landlords, or corporate clients who book our services on your behalf. This is restricted to details we require to arrange and provide the service.

Automated means: basic technical data may be collected when you visit our online pages, to ensure security, performance, and usability.

4. Lawful basis for processing your data

Under the UK General Data Protection Regulation and related data protection laws, we must have a lawful basis for each type of processing we carry out. Man and Van Manor House relies on the following lawful bases:

Contract: we process personal data where this is necessary to enter into and perform a contract with you. This includes providing quotes, confirming bookings, delivering our man and van services, managing payments, and communicating with you about your booking.

Legitimate interests: we may process your personal data where it is necessary for our legitimate business interests and where these interests are not overridden by your data protection rights. Examples include keeping records of jobs completed for operational and planning purposes, improving our services, and protecting our business and customers from fraudulent activity.

Legal obligations: we may process certain personal data to comply with legal and regulatory obligations, including tax laws, accounting rules, and responses to lawful requests from public authorities.

Consent: where required, for example in relation to certain direct marketing activities, we will rely on your consent. You can withdraw your consent at any time by contacting us using the contact details provided to you when you engaged our services.

5. How we use your personal data

We use the personal data we collect for the following purposes:

To provide quotes, confirm availability, and manage bookings for our man and van services.

To deliver the services you have requested, including collection, transportation, and delivery of your items.

To communicate with you about your enquiry, booking, or any changes that may be required.

To manage billing, process payments through our chosen payment providers, handle refunds where applicable, and maintain accurate financial records.

To maintain our internal records, manage service quality, and train staff.

To manage risks, handle complaints, and resolve disputes or claims.

To comply with our legal and regulatory obligations.

6. Data sharing and processors

We do not sell your personal data. We may share limited personal data with trusted third parties where required for the purposes set out in this policy. These third parties act as data processors or independent controllers, depending on their role.

Service providers and subcontractors: we may engage carefully selected partners such as additional drivers, movers, or logistics support who assist us in delivering your service. They receive only the information required to perform their tasks, such as collection and delivery addresses and contact details.

Payment processors: we use external payment processing providers to handle card payments and certain online transactions. These providers process payment information securely and are subject to data protection obligations.

Professional advisers: we may share information with accountants, legal advisers, and insurers where reasonably necessary in the course of receiving professional advice or managing legal claims.

Authorities and regulatory bodies: if required by law, or where we believe it is necessary to protect our rights, customers, or the public, we may disclose data to law enforcement agencies, regulatory bodies, or courts.

7. Data retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

In practice, this means we keep core booking and invoice records for a period that allows us to meet our legal obligations in relation to tax and financial reporting and to respond to any queries or claims related to a completed job. Communications and enquiry records that do not result in a booking may be retained for a shorter period, sufficient for us to respond and review demand for our services.

When personal data is no longer required, we will securely delete or anonymise it in line with applicable data protection requirements.

8. International transfers

Our services are primarily provided within the Manor House area. If any of our service providers or systems transfer or store your data outside the United Kingdom, we will take appropriate steps to ensure that your personal data is protected in accordance with data protection law, such as using standard contractual clauses or equivalent safeguards where applicable.

9. How we protect your data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure. These measures include access controls, secure storage practices, staff training, and regular review of our data handling processes.

While we take reasonable steps to safeguard your data, no transmission of information or storage system can be guaranteed as completely secure. You are encouraged to take care when sharing personal data with us, particularly through unsecured channels.

10. Your data protection rights

Under data protection law, you have a number of rights in relation to the personal data we hold about you. These rights may be subject to certain conditions and legal exemptions, but generally include:

Right of access: you can request confirmation that we process your personal data and obtain a copy of that data.

Right to rectification: you can ask us to correct inaccurate or incomplete personal data.

Right to erasure: in certain circumstances, you can ask us to delete your personal data.

Right to restriction: you can ask us to restrict the processing of your personal data in specific situations.

Right to data portability: in some cases, you can request that your data be provided in a structured, commonly used, and machine-readable format and transferred to another organisation.

Right to object: you can object to processing based on our legitimate interests, including certain forms of profiling, and you can object at any time to direct marketing.

Rights related to consent: where we rely on your consent, you can withdraw it at any time. Withdrawal will not affect the lawfulness of processing carried out before the withdrawal.

11. How to exercise your rights or raise concerns

If you wish to exercise any of your data protection rights, or if you have questions or concerns about how Man and Van Manor House handles your personal data, you can contact us using the contact details provided to you when you engaged our services or on our customer documentation.

You also have the right to lodge a complaint with the relevant data protection authority if you are unhappy with how we process your personal data. We encourage you to contact us first so we can address your concerns where possible.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any updates will be made available to customers and will apply from the date of publication. We recommend that you review this policy periodically to stay informed about how we protect your privacy.



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Contact us

Company name: Man and Van Manor House Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 76 Wilberforce Rd
Postal code: N4 2SR
City: London
Country: United Kingdom

Latitude: 51.5627890 Longitude: -0.0991010
E-mail:
[email protected]

Web:
Description: Our company can offer you a fast acting man and van service that will make your move in Manor House, N4 fly by! You can easily reach us by phone!
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