Man and Van Manor House Health and Safety Policy

Man and Van Manor House is committed to providing a safe and healthy working environment for all employees, contractors, customers and members of the public who may be affected by our removal and transportation activities. This Health and Safety policy sets out our approach to managing risks associated with packing, lifting, loading, unloading, driving and on-site activities in and around the areas we serve.

Our Health and Safety Objectives

Our primary objectives are to prevent injury, ill health and damage to property, and to promote a strong safety culture across all aspects of our removal operations. We aim to identify and control hazards, provide clear instructions and supervision, and ensure that everyone working with us understands their responsibilities for maintaining safe working practices.

Legal Compliance and Standards

Man and Van Manor House will comply with all applicable health and safety legislation, relevant regulations and approved codes of practice. We will also take into account industry best practice for lifting, carrying, load securing and driving, ensuring that our procedures meet or exceed recommended standards for removal and transport work.

Management Responsibilities

The management team has overall responsibility for implementing this Health and Safety policy and for ensuring that adequate resources are provided to maintain and improve our safety performance. Management will:

Conduct and regularly review risk assessments for key tasks such as lifting, loading, moving bulky or fragile items, working in stairwells, and operating in busy streets or confined spaces.

Develop safe systems of work and method statements for typical removal activities, including packing, dismantling and reassembly of furniture, and vehicle loading and unloading.

Provide suitable work equipment, including trolleys, lifting straps, protective clothing and vehicle safety equipment, and ensure that this equipment is properly maintained.

Ensure that drivers and porters are competent and appropriately trained to carry out their tasks safely.

Monitor performance, investigate incidents and near misses, and take corrective action where required.

Employee Responsibilities

All employees and regular contractors working with Man and Van Manor House are required to take reasonable care of their own health and safety and that of others who may be affected by their actions. Employees must:

Follow the training, instructions and safe working procedures provided by the company.

Use equipment, tools and vehicles correctly and report any defects or damage immediately.

Adopt safe manual handling techniques at all times, seeking assistance or equipment when lifting or moving heavy or awkward items.

Wear any personal protective equipment issued for specific tasks, such as safety footwear and gloves.

Report hazards, near misses, incidents and injuries promptly to their supervisor or manager.

Risk Assessment and Safe Working Practices

Before starting a removal job, a visual assessment of the premises, access routes and parking arrangements will be carried out. Where necessary, a more detailed risk assessment will be completed to identify risks such as restricted access, uneven surfaces, poor lighting, heavy traffic, or the presence of vulnerable persons.

Based on this assessment, the team will plan safe routes for carrying items, identify where additional equipment is needed, and agree safe lifting arrangements. Particular care will be taken when working in multi-storey buildings, on staircases, at loading bays, and when operating in residential streets with limited space for vehicles.

Manual Handling and Use of Equipment

Manual handling is a core part of removal work and a major source of potential injury. Man and Van Manor House places strong emphasis on safe lifting and carrying techniques. Staff are trained to:

Assess the weight, size and shape of items before moving them.

Use team lifts or handling equipment for heavy or awkward objects.

Keep loads close to the body and avoid twisting while lifting or carrying.

Take regular breaks when carrying out physically demanding tasks.

We provide and maintain appropriate equipment such as sack trucks, dollies, furniture blankets, straps and ramps to reduce manual handling risks and protect customer property.

Vehicle Safety and Driving Standards

Our vehicles are maintained to a high standard and are subject to regular checks and servicing. Drivers must carry out daily walk-around checks, report faults immediately and not use a vehicle that is unsafe.

Loads must be evenly distributed and securely fastened to prevent movement during transit. Drivers must comply with speed limits and parking regulations, and should always aim to park in a way that minimises risk to pedestrians and other road users while maintaining safe access for loading and unloading.

Customer and Public Safety

We recognise that our activities often take place in shared spaces such as residential buildings, commercial premises and public roads. To protect customers and the public, our teams will:

Keep access routes as clear as possible and avoid blocking fire exits or emergency access points.

Use warning signs or verbal warnings where appropriate, especially when carrying large items in communal or public areas.

Handle customer property carefully to prevent damage to buildings, fixtures and fittings.

Maintain professional behaviour at all times and cooperate with any reasonable safety requests from customers or building managers.

Training, Information and Supervision

Man and Van Manor House provides initial and ongoing training to all staff relevant to their role. This includes induction training on general health and safety, manual handling, vehicle safety, use of equipment and site-specific risks.

Supervisors are responsible for ensuring that new or less experienced staff are supported and that work is planned and supervised to maintain safe standards. Safety information is communicated through briefings, updates and job-specific instructions.

Accident Reporting and Continuous Improvement

All accidents, near misses, damage to property and dangerous occurrences must be reported as soon as possible. We investigate these incidents to determine root causes and identify actions to prevent recurrence.

We regularly review this Health and Safety policy and our procedures to take account of changes in legislation, industry practice and our own operational experience. Feedback from staff and customers is welcomed as part of our commitment to continuous improvement.

Policy Review and Approval

This Health and Safety policy is approved by the management of Man and Van Manor House and will be reviewed at least annually, or more frequently if there are significant changes to our operations, services or legal requirements. All employees are made aware of the policy and are expected to support its implementation in their day-to-day work.



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Contact us

Company name: Man and Van Manor House Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 76 Wilberforce Rd
Postal code: N4 2SR
City: London
Country: United Kingdom

Latitude: 51.5627890 Longitude: -0.0991010
E-mail:
[email protected]

Web:
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